Refund and Returns Policy

Last updated: October 20, 2026

We want you to be confident in every purchase from RF Broadcast. This policy explains how returns, refunds and exchanges work. RF Broadcast is operated by The Bruno Group LLC.

Requesting a return

To request a return, contact us at sales@rfbroadcast.com within 30 days of your purchase date. Please include your order number, the item(s) you want to return and the reason. We will review your request and, if approved, send you a Return Authorization (RA) number and return instructions.

Items sent back without an approved RA number may be refused or returned to you at your expense.

Condition of returned items

Items must be complete, undamaged and in their original packaging with all manuals, cables and accessories.
Items must not be installed, modified, or show signs of use beyond inspection.
Please pack returns securely. We are not responsible for items damaged in return shipping because of poor packaging.

Restocking fee

Non-defective items returned for reasons other than our error may be subject to a restocking fee. If a fee applies, we will tell you the amount when we issue your RA number, before you ship anything back.

Items that can’t be returned

Software, software licenses, subscriptions and activation codes once delivered or activated.
Special-order, custom-configured and non-stock items, unless confirmed in writing by our sales team at the time of order.
Items requested as a quote and ordered to your specifications.
Consumables and items damaged through misuse, improper installation or unauthorized repair.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If anything is damaged in shipping, defective on arrival, or not what you ordered, email sales@rfbroadcast.com within 5 business days of delivery with your order number and photos of the item and packaging. Keep all packaging until the issue is resolved. We will arrange a replacement, repair or refund, and in these cases no restocking fee applies.

Manufacturer warranty

Products are covered by their manufacturer’s warranty. Warranty service and repairs are handled by the manufacturer or its authorized repair centers. We are happy to help you start a warranty claim — contact sales@rfbroadcast.com.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method, minus any restocking fee and original shipping charges (unless the return is due to our error). Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.

Return shipping

Unless the return is due to our error or a defective item, you are responsible for the cost of return shipping. We recommend a trackable, insured shipping method.